Unfortunately, at this time we don’t offer custom embroidery . However, we’re constantly looking for ways to expand our offerings, so if you have any ideas pleas contact us at info@chillweave.com!

Allow 3-5 business days for us to craft your awesome order.
Once it’s shipped, you’ll receive it within 1-5 business days, depending on the shipping option you choose.
We’ll keep you updated with a confirmation email that includes tracking information so you can follow your order’s journey.

• Need it fast? Choose Royal Mail 24 Tracked and get your order within 1-3 business days.
• Looking for a budget-friendly option? Royal Mail 48 Tracked delivers in 2-5 business days.

Visit our Shipping page for more information.

Please note: Delivery times are estimates and may vary depending on your location. We’ll send you a tracking number with your order confirmation so you can follow its journey!
For any questions about shipping or your order, feel free to reach out to our friendly customer support team at info@chillweave.com.

We accept returns of unworn and unwashed items with tags attached within 15 days of purchase. Please see our return policy page for full details.

Unfortunately not. If you need to make any changes to an order you’ll need to cancel it and place a new order with the amendments already made.

We process orders quickly, so contacting us within 12 hours of placing your order is crucial. While we’ll do our best to accommodate your request, there’s a chance cancellation might not be possible after 12 hours due to our speedy fulfillment process.