We want to be transparent about the environmental impact of returns. The fashion industry generates a significant amount of waste, and unnecessary returns contribute to this problem.

Return Policy

• We offer a 30-day return policy for eligible items.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Returns will be processed at the customer’s expense. This helps us reduce unnecessary returns and encourages thoughtful purchases, ultimately benefiting the environment.

How to Start a Return

1. Contact us at info@chillweaves.com within 30 days of receiving your item.
2. We’ll provide instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Exceptions / non-returnable items

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@chillweaves.com.

Sustainability and Returns Impact

We are committed to promoting sustainability in fashion. Research indicates that the fashion industry significantly impacts the environment, with returns contributing to waste and carbon emissions due to additional shipping and processing. According to Optoro, returns in the United States generate an estimated 15 million metric tons of carbon dioxide annually, and about 5 billion pounds of returned goods end up in landfills each year. By ensuring that customers cover return shipping costs, we hope to encourage mindful purchasing decisions and reduce unnecessary returns. This small step helps us contribute to a more sustainable future by minimizing the environmental impact associated with returns.